Your feedback helps us improve what we do.


If a staff member or service has impressed you, please let us know. It’s always great to hear your compliments and we will make sure they are passed on to the person or service you have been working with.

Email us at or call us on 0800 787 587 to give your feedback.

Find the contact details for your Local Area Coordinator here →

Making a complaint

If you are unhappy with your assessment, a staff member or service, please let us know as soon as possible.

Contact your Local Area Coordinator and talk to them about what you would like to change.

You can Email us at or call us on 0800 787 587.

If you’re still not happy, please contact the National Operations Manager or Chief Executive.

View our full Team list here →

If you are still dissatisfied, you can contact:

To learn more about making a complaint, contact us.

More information

Find out more about the Ministry of Health’s Disability Support Services complaint process